You can log into our Online Account view the status of your recent orders.
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Please log onto our Online Account and click on "Order History".
It will show you list of order(s) you placed with us. Just click on "Cancel" button to cancel your order.
Please note that we cannot cancel the orders that have already been shipped.
Please send us an e-mail at order@gameexpress.com or call us at (201) 440-6838
between hours of 10am to 5pm EST, Monday through Friday to make adjustments to your order.
Please note that we cannot make adjustments to the orders that is currently being processed.
Make sure to include your order number on the subject line.
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No, due to extremely high fraudulent orders, we can only ship to your credit card's billing address.
If the address does not verify with the bank record through the merchant service, you will be notified through email
and your order will be put on hold.
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We do not charge your credit card until we completely ship your order by generating the shipping label.
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To further protect you and us from abundance of fraudulent orders put through
e-commerce websites, we ask you for issuing bank name and phone number to
verify validity of your credit card if any needs arise such as large and suspicious orders.
For your information, please click here
to read an article from Entrepreneur magazine about avoiding credit card fraud.
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Once your order is ready to be shipped, we authorize your credit card for the amount of your order.
At this moment, if we receive "No Match" response for the automated billing address verification (AVS) from your credit card bank,
this authorization is automatically voided from our system. Since the pending authorization will never be captured
by us, it will expire in few days or you can ask us to call your bank to release the authorization.
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Money Orders must be in US dollars and drawn from a US Bank.
Please note that when you pay for an order by mail, we do not hold
any items you ordered until your payment is received, and we do not
ship your order until your payment is cleared (1-2 days for US Postal
Service-issued money orders).
Money Orders should be sent and made payable to:
Game Express, Inc. (GameExpress.com)
215-M Gates Road
Little Ferry, NJ 07643
Please include your email receipt with your payment.
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Your credit card will be charged only when your order is processed.
Orders containing combinations of pre-order items and in stock merchandise will be
put on hold until pre-order items are ready to ship. We only make one shipment per order.
Please make separate orders to speed up the processing.
Please note:
The Price and/or Release Date of Pre-Release titles are subject to change, due to internal errors or the manufacturer changes without notice.
GameExpress.com keeps this information as current as possible, however, we make no guarantees about its accuracy.
GameExpress.com is not obligated to sell product to resellers. We reserve the right to investigate and/or withhold any order placed for an excessive amount of any single titles.
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