Once your order has shipped, a shipping confirmation email is sent out, which contains the
tracking. With exception of USPS Priority which only give you delivery confirmation,
you can further trace your package with the shipping carrier using
the tracking number.
You can log into our Online Account and click on "Order History".
Once an order is shipped, it will have the tracking number listed to further help you trace the package using
shipping carrier's website.
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Most orders in stock and placed before 3 pm EST may ship same day.
Although they are subject to 24 hours of processing time, we will make every effort to
ship your order as soon as we receive them. Our operation is closed on weekend.
If you need any further assistance, please don't hesitate to give us a call at (201) 440-6838 Mon-Fri 10am-5pm EST, and
our staff will be happy to assist you further.
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After adding items to your shopping cart, you can visit our shopping cart page
and enter your shipping zipcode to view exact cost of shipping and handling we would charge for your order.
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We sincerely do apologize for this inconvenience on behalf of the shipping carrier.
Please take following actions to speed up refund/recovery of your shipment:
I have guaranteed delivery but package has not arrived yet
If you have not received the package in time, please contact us immediately so that we can contact
the shipping carrier and start an investigation. The investigation process may take upto 8 business days.
• If package has been found and delivered to you at later time,
you can give us a call and we will be more than glad to get you refunded for the shipping cost
from the shipping carrier. Please note that refunds are not possible on any delivery delays due to
natural disasters or weather.
• If package has been deemed lost by the shipping carrier after the investigation, we can
send out another package or issue you a full refund.
Tracking show that my package has been delivered but I never received the package
Please contact us immediately. We will contact the shipping carrier and initiate an investigation.
The investigation may take upto 8 business days. Once investigation completes,
and the shipment is declared as loss, we can send you another shipment or give you full refund for your order.
Tracking show that my package has been delivered but I never received the package and
my order was shipped using USPS Priority or Express
Please contact the shipping carrier immediately and initiate an investigation.
With USPS, when package has not arrive in expected time,
they advise recipient to give 2-4 weeks for the package to be delivered.
Only after 30 days, we can file a claim with USPS and with their approval, we can issue
full refund in the amount of the invoice or send another shipment.
If your shipping method was USPS Express and received the package in later time, please contact us
and we are more than glad to find out if you are eligible for the shipping refund from USPS.
My shipment is damaged
Please contact us immediately so that we can file a damage claim with the shipping carrier.
At this time, please keep all original packaging materials intact which is subject to
shipping carrier's inspection. It may take upto 8 business days before the shipment can be
deemed damaged by the shipping carrier. Then, we can then send you another shipment or give you full
refund for your order.
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Please contact us immediately so that we can confirm the wrong product sent out.
Once we confirm the mistake, depending on availability of the product, we can either
send out the correct product or give you full refund.
We will schedule a return pickup to have the shipping carrier pick up the wrong shipment
from your location.
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We do ship to all P.O. Box addresses via USPS Priority or Express and fully insured
with US Postal Service.
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We do ship to all APO/FPO addresses via USPS Priority or Express.
Your shipment will arrive to the military drop off in the United States (east or west coast).
After drop off, the military takes responsibility for your shipment and it will be processed
through the military mail system.
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